Entertain me; Broadband Deals. I'm moving to a new house where the old owners had VM. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Str33t. Forum; Apps. Re: Virgin parcel scam. Yodel failed to deliver. But this was before we were due to move in - so when Yodel gave m. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. Tesco Direct. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. Sign in . I’ve chased Yodel and they have promised to deliver tomorrow . Virgin Media’s service is not activated too in the new address requested. I would like to know if i can rearrange delivery or cancel the order. Simply ring our friendly customer service team. @Zach_R. - Keep all your orders in one place. ^SL”With the Yodel app you can. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. @virginmedia. Joining in. Send a parcel with Collect+. Anything else on the BT network you could just use. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. 10/11/23 10:32. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Call us from a textphone on 18001 0345 454 1111. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. To date not had any communication from Virgin Media chasing return of equipment. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. . You will either receive a returns slip with your original parcel. Virgin Media. and delivery tracking information. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Thanks for your post and apologies to hear you're received this email. Yep they’re useless. on 04-12-2022 20:11. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Yodel told me I had placed the delivery on hold which is complete rubbish . We would like to show you a description here but the site won’t allow us. I don’t have and have never had an account with virgin. 44pm and the parcel. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. No recent parcel is showing under your name and address. They failed to deliver my router on Saturday. Why Virgin Media still use Yodel as a delivery partner I don't know. DPD scored lowest when consumers were asked if they’d had a problem with their last delivery. Please respond to this when you can and we'll proceed from there. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. We can certainly check this out for you but in order to do that I will need to confirm some information with you. We would like to show you a description here but the site won’t allow us. 09/11/23 18:12. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Head to our tracking page, enter your parcel number and see what options are available to you. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Everything you need is posted to you. Processed at National Hub. Please bear in mind that the delivery. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Your Virgin Media return Pending. They do have a business service with an SLA, but that of course costs more. Please stop sending me endless harassing texts. Waited in all day. 09/11/23 14:35. Unfortunately we don't use the Openreach master sockets as they are BT only. on 16-03-2023 19:38. . Horrific service from Virgin Media !!! on 21-09-2022 16:05. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesSimply ring our friendly customer service team. . Webchat – You can chat freely with the customer service on the web chat and. Here are some of the most innovative travel videos. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Processed at National Hub. I signed up to Virgin broadband and was told my router would arrive on the 26th. Click on the brands below or scroll down to the handy brand finder. I contacted Yodel and they said we ju. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructions. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Yes - of course. Created Sep 23, 2009. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Have been 3 hours on chat waiting for a human to contact me, with no success. They offered to send a new phone and sim but I said I don’t want to as. Options. Click & Collect with Yodel is easy. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. When he arrived home one day he noticed a note in the letterbox from Yodel. Virgin Media Quickstart set up. To whom is May concern. It didn't arrive and the next. Have been 3 hours on chat waiting for a human to contact me, with no success. Find your nearest Yodel Store. 10/11/23 15:13. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. We would like to show you a description here but the site won’t allow us. Can someone please contact Yodel for me to fix the delivery ASAP?We would like to show you a description here but the site won’t allow us. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. I booked this. The gormless woman at Argos said "perhaps its stuck. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. GXO Logistics, Inc. 7 stars for customer service. £45. We would like to show you a description here but the site won’t allow us. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Fun story, I was in a block of flats with virgin media. Stream from Virgin Media. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. The Virgin Media website will open in a new tab. Kits returned on 26th March, 2022 via Yodel as you intructed. Re: Virgin parcel scam. I would be grateful for any advice on the best way to proceed. on 30-05-2023 13:29. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. I haven’t ordered a phone and have never had a contract with Virgin. If you didn't arrange your return through the app, you can find. My housemate bought her daughter a tablet from some catalog she uses (think it's K&Co), and they use Yodel. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. on 28-03-2023 09:35. I've had to take another day o. Manage Your Account. I called virgin and they said to contact Yodel. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. . 00 guaranteed… In response to Zach_R. 7 million in fiscal 2021, up from £9. The guy did say it would be a hub 5. New customer to VM and all I’ve had is trouble so far. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. I signed up to Virgin broadband and was told my router would arrive on the 26th. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. . Visually impaired young Southampton fans get enhanced view special headsets pa ready. We would like to show you a description here but the site won’t allow us. Simply select the track your parcel. - View Collect+ stores on a map. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Stream box and remote remain property of Virgin Media. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. GXO has collaborated with Virgin Media since 1999. ordered a new phone, yodel haven't delivered and no proof of postage. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. If VM tries to charge you, you can always post back on. Your experience matters. We would like to show you a description here but the site won’t allow us. Click & Collect with Yodel is easy. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. Hello. Quickstart is the quickest and easiest way to setup our services. It looks like I have received a proper contract for the broadband. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Scam texts can also come from unrecognised numbers. I've since spoken to virgin customer service who informed me that I should have had rec. But then the envelope arrived to return it and I used this instead. 35 votes, 12 comments. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. Forum Team In response to. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. I don’t know what to do, each party is putting the blame on the other and I’m the paying. All materials are recycled using our UK downstream partners. Sorry to hear you have been having issues with your Yodel delivery. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Amazon Returns. Download it for your iPhone. All the documents were signed , all. Amazon. stole my parcel. If you have a tech booked they would have the equipment. So I opted for 4h Jan with Yodel instead. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. 08/11/23 21:45. Get it for your Android device. But if the box is truly lost, wouldn’t it be eas. Virgin Mobile. I delayed delivery by Yodel for a week, but they are still intent on giving me another. So far, the order has been stolen by Yodel’s driver. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Very. Why Virgin Media still use Yodel as a delivery partner I don't know. . Re: Yodel (oh god, no) email when. I was told I’d be able to track the delivery, but got no tracking number. Use our app to: - Send a parcel from any of our thousands of local stores. . (NYSE: GXO) is the world’s largest pure-play contract logistics provider. on 25-04-2023 17:04. With a suitable router you can automate the failover so that there is no break in. - Track the progress of your sent parcels. Hub 3 stuck at Yodel. I've taken a look at our systems and I can see that your new equipment was activated. Sign in . I have been waiting in all day for a new router to be delivered by Yodel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. I call virgin and they have no idea about it being returned. . Chris_W1. The. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. We would like to show you a description here but the site won’t allow us. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Really disappointed, when I goo. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. 15 Comments. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. on 02-02-2023 09:43. The note stated that they had left his. Stay safe. I was in all evening and no one came to my door. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. We would like to show you a description here but the site won’t allow us. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. @Zach_R. We will also take a photo of your parcel when we’ve left it in a safe. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Welcome to our community forums and thank you for your first posts. Yodel returned to sender. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. on 21-11-2022 15:03. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Manage your broadband, TV, home phone and mobile accounts in one place. The talks between Virgin Media O2 and. Thanks. Options. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. This was a 4 week wait. - Virgin Media. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Phone. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Nothing off Yodel. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. . Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I’m staggered that CRC have started using them. Virgin Media . Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Yodel says delivered but hasn’t. Mobile Your Account. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. In response to Steven_L. Free tracking available as standard. Virgin Media is part of the Liberty Global organisation, which also includes other media and. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Flag for a moderator. 30am yesterday. Thanks for your post and questions around 21CV. Hubbox. We would like to show you a description here but the site won’t allow us. Virgin said my router should arrive on Tuesday the 6th. Being returned to Virgin Media. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. We would like to show you a description here but the site won’t allow us. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Options. Parcel2Go. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Browse Virgin Media Virgin Media Community. I call virgin and they have no idea about it being returned. The Collect+ Send service is in partnership with Parcel2Go. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. I tried to contact Yodel customer service. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. on 22-04-2023 10:15. Sports Direct. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Virginmedia is a residential service and there is no service guarantee. . Unfortunately we don't use the Openreach master sockets as they are BT only. Thanks for reaching out to us regarding your issue. On our wavelength. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Thanks in advance. Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to - 5221309. Quote & Book. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. In response to maubarreira88. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Hi, I'm currently at the mercy of Yodel. Phone. They do have a business service with an SLA, but that of course costs more. Received email on the 19/7/21 to advise my ord. Mobile Your Account. Yodel was scheduled to deliver my router on 1/9/22. Return parcels to Virgin Media. I’ve called Virgin Media and they have launched an investigation with Yodel. We would like to show you a description here but the site won’t allow us. With a suitable router you can automate the failover so that there is no break in. . KLM – Live Hologram Bar. on 08-11-2022 12:42. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. We would like to show you a description here but the site won’t allow us. Iqoniq Posts: 6,299. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Sign in . 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. Thanks for reaching out to us regarding your issue. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Yodel, returned to sender. true. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. Unfortunately I didn't received any package tracking number nor text with delivery details. Broadband, TV, Phone & SIM. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. New customer to VM and all I’ve had is trouble so far. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. on 28-03-2023 08:11. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Reply. . Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Horrible, they treat customers like you own them something. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Virgin Media; My Virgin Media; Shop; Help;. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Really disappointed, when I goo. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi Matthew, Yes I spoke to the team and they told me it was cancelled because of “security checks”. DHL Walk In Send. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Enter your parcel number on our tracking page to see if you are able to enter this information online. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Manage all your home and store deliveries in one place. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us.